After 100 years, big changes are coming to the Department of Veterans’ Affairs (DVA) to transform the way they do business. DVA is embracing new technology to design and deliver better quality services and support for veterans and their families.
They have already created a prototype ‘digital front door’ that has reduced claim-processing times from 100 to 33 days!
DVA is working with other government agencies, the community, private sector, and veterans and their families, to find out more about their history, needs and preferences.
By putting veterans and their families first, DVA is able to improve services and the support available to better meet their needs.