Citizen and business engagement

Designing policy and delivering programs for the Australian people is an essential part of what the public sector does every day.

The Australian people deserve the best services and assistance they can get from their government.

Work in this stream is driving engagement that is more effective between public sector officials, citizens, businesses and innovators. Doing this means, we can deliver high quality services for Australians delivered when and how they want them.

Stream leads


Renée Leon PSM
Secretary, Department of Human Services

Randall Brugeaud
CEO, Digital Transformation Agency


  • Welfare Payment Infrastructure Transformation